Replacement is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same exchange/returns policy. For all products, the replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable exchange/replacement policy on the product page for any exceptions to this returns policy and the table below
The Replacement policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Books & Stationery – If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Part 1- Returns Pick-Up and Processing
In case of Replacement where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 2 – General Rules for a successful Repalcement
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
- For products where installation is provided by Shopfleex’s service partners, do not open the product packaging by yourself. Flipkart authorised personnel shall help in unboxing and installation of the product.
- For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.